Last Updated: January 2026
1. Introduction
Oknalux Pty Ltd (ABN: 33 166 828 351) (“Oknalux”, “we”, “us”, or “our”) is committed to protecting your privacy and complying with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy explains how we collect, use, disclose, and protect your personal information.
By using our website at https://oknalux.com.au/, visiting our showrooms, or engaging our services, you agree to the collection and use of information in accordance with this policy.
2. Information We Collect
2.1 Personal Information
We may collect the following types of personal information:
- Name and contact details (email address, phone number, postal address)
- Property address and project details
- Information about your enquiry or quote request
- Payment and billing information
- Correspondence and communication records
- Feedback, testimonials, and reviews
- Photographic or video content of completed installations (with your consent)
- Any other information you provide to us
2.2 Technical Information
When you visit our website, we may automatically collect:
- IP address and browser type
- Device information and operating system
- Pages visited and time spent on our website
- Referring website or source
- Cookies and similar tracking technologies
3. How We Collect Personal Information
We collect personal information through:
- Online quote request forms on our website
- Phone enquiries to our offices (1300 265 250, (08) 8876 5300, or (02) 9833 2993)
- Email correspondence
- In-person consultations at our showrooms or your property
- Installation and service visits
- Social media interactions on our Facebook, Instagram, YouTube, and LinkedIn pages
- Customer surveys and feedback forms
- Third-party referrals and business partners
4. How We Use Your Personal Information
We use your personal information for the following purposes:
- Providing quotes, estimates, and product recommendations
- Processing orders and delivering products and services
- Installation scheduling and project management
- Customer service and support
- Processing payments and maintaining financial records
- Warranty administration and after-sales service
- Responding to enquiries and correspondence
- Marketing and promotional communications (with your consent)
- Improving our products, services, and website
- Conducting market research and analysis
- Complying with legal obligations
- Publishing testimonials and case studies (with your explicit consent)
5. Disclosure of Personal Information
We may disclose your personal information to:
5.1 Service Providers and Contractors
- Installation contractors and tradespeople
- Manufacturers and suppliers
- Delivery and logistics providers
- Payment processors and financial institutions
- IT service providers and cloud storage providers
- Marketing and advertising agencies
5.2 Business Partners
- Architects, builders, and construction companies (where relevant to your project)
- Industry associations and certification bodies
5.3 Legal and Regulatory Requirements
- Government agencies and regulators when required by law
- Legal advisers and auditors
- Law enforcement agencies where necessary
5.4 Business Transactions
In the event of a merger, acquisition, or sale of business assets, your personal information may be transferred to the relevant parties.
We require all third parties to respect the security of your personal information and treat it in accordance with applicable privacy laws. We do not permit third parties to use your personal information for their own purposes.
6. Overseas Disclosure
Some of our service providers, including cloud storage providers and technology platforms, may be located overseas or store data outside Australia. Countries may include:
- United States of America
- European Union countries
- Other countries where our service providers operate
When we disclose personal information overseas, we take reasonable steps to ensure that overseas recipients comply with the APPs or are subject to a law or binding scheme that provides similar protections.
7. Direct Marketing
We may use your contact information to send you marketing communications about our products, services, special offers, and industry information. This may include:
- Email newsletters
- SMS messages
- Phone calls
- Postal mail
- Social media advertisements
You can opt out of receiving marketing communications at any time by:
- Clicking the “unsubscribe” link in our emails
- Replying “STOP” to SMS messages
- Contacting us directly at the details provided in Section 15
Please note that opting out of marketing communications will not affect essential service communications related to your orders or enquiries.
10. Security of Personal Information
We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. Our security measures include:
- Secure servers and encrypted data transmission (SSL/TLS)
- Access controls and password protection
- Regular security assessments and updates
- Staff training on privacy and data security
- Secure physical storage of paper records
However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security.
11. Data Retention
We retain your personal information for as long as necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. This includes:
- Customer records: For the duration of our business relationship plus 7 years (for warranty and legal purposes)
- Financial records: As required by taxation and accounting laws (generally 7 years)
- Marketing data: Until you unsubscribe or request deletion
- Website analytics: Typically 26 months
When personal information is no longer required, we will take reasonable steps to securely destroy or de-identify it.
12. Your Rights
Under the Australian Privacy Principles, you have the right to:
12.1 Access Your Personal Information
You can request access to the personal information we hold about you. We will provide access unless there is a legal reason not to do so.
12.2 Correction of Personal Information
If you believe any information we hold about you is inaccurate, incomplete, or out of date, you can request that we correct it.
12.3 Complaints
If you believe we have breached your privacy, you can lodge a complaint using the contact details in Section 15. We will investigate your complaint and respond within a reasonable timeframe (usually 30 days).
12.4 Anonymity
Where practicable, you have the option to interact with us anonymously or using a pseudonym. However, this may limit our ability to provide certain services, such as quotes or installations.
13. Third-Party Websites
Our website may contain links to third-party websites, including:
- Manufacturer websites
- Social media platforms
- Industry associations
- Partner organisations
We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.
14. Children’s Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately, and we will take steps to delete such information.
15. Contact Us
If you have any questions about this Privacy Policy, wish to access or correct your personal information, or want to make a complaint, please contact us:
Oknalux Pty Ltd
Privacy Officer
Adelaide Office:
1207-1209 South Road
St. Marys, SA 5042
Phone: (08) 8876 5300
NSW Office:
12 Harris Street
NSW
Phone: (02) 9833 2993
National Phone: 1300 265 250
Website: https://oknalux.com.au/contact/
16. Complaints Process
If you are not satisfied with our response to your privacy complaint, you have the right to contact the Office of the Australian Information Commissioner (OAIC):
Office of the Australian Information Commissioner
GPO Box 5218
Sydney NSW 2001
Phone: 1300 363 992
Website: www.oaic.gov.au
17. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any significant changes by:
- Posting the updated policy on our website with a new “Last Updated” date
- Sending an email notification to registered customers (for material changes)
We encourage you to review this Privacy Policy periodically. Your continued use of our services after changes have been made constitutes acceptance of those changes.
18. Acknowledgment and Consent
By using our website, services, or providing us with your personal information, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and disclosure of your personal information as described herein.
9. Social Media
We maintain profiles on various social media platforms including Facebook, Instagram, YouTube, and LinkedIn. When you interact with us on these platforms, the platform’s privacy policy also applies. We may collect information you provide through social media interactions, including comments, messages, and publicly available profile information.
If you tag us in photos or videos, we may repost this content with your permission. Please review your social media privacy settings to control what information is shared publicly.